Kathy Krypel on LinkedIn: Better change management key to patient self-scheduling buy-in (2024)

Kathy Krypel

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Patient self scheduling is multi-faceted, with change management needed on many levels (patients, providers and operational leaders). Patients expect that they will have the same scheduling experience online as they would if they reach out to a call center. That's not as easy as it sounds due to template standards and expectations, blocks on schedules, etc. And, when expectations aren't met initially, patients may not return to try self scheduling again. At Pivot Point, we're passionate about patient access, and balancing both patient and provider satisfaction around scheduling, and would love to continue this conversation with others!

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Kathy Krypel on LinkedIn: Better change management key to patient self-scheduling buy-in (36)

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Kathy Krypel on LinkedIn: Better change management key to patient self-scheduling buy-in (2024)

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