The map below depicts the most recent cities in the United States where Astound Broadband users have reported problems and outages. If you are experiencing problems with Astound Broadband, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Astound Broadband users affected:
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2.42 out of 5 26,209 ratings
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Astound Broadband is an American telecommunications company that provides broadband internet, TV and phone services. Astound acquired and combined Wave Broadband, RCN and Grande Communications into single, nationwide brand.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Seattle, WA | 1222 |
| Chicago, IL | 577 |
| Philadelphia, PA | 401 |
| Tacoma, WA | 232 |
| Austin, TX | 158 |
| Charlotte, NC | 153 |
| Sacramento, CA | 151 |
| San Antonio, TX | 142 |
| Washington, D.C., DC | 141 |
| Dallas, TX | 135 |
| Allen, TX | 106 |
| Portland, OR | 80 |
| Houston, TX | 74 |
| Plymouth Meeting, PA | 70 |
| Allentown, PA | 67 |
| Oakland, CA | 60 |
| Kirkland, WA | 53 |
| Boston, MA | 50 |
| Renton, WA | 45 |
| Port Orchard, WA | 44 |
| San Leandro, CA | 43 |
| New York City, NY | 37 |
| Burleson, TX | 37 |
| Brooklyn, NY | 37 |
| Bellevue, WA | 37 |
| Bethlehem, PA | 36 |
| Oklahoma City, OK | 36 |
| San Francisco, CA | 35 |
| Kent, WA | 35 |
| Streamwood, IL | 35 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Astound Broadband Issues Reports
Latest outage, problems and issue reports in social media:
✨ KEILLANI ✨✈️ MAGIC 30 LAS VEGAS (@Keillani08) reported @WaveConnects why is our internet down?
- cbxxxx (@cbxxxx5) reported
Horrible customer service by @RCNconnects I’m supposed to pay for you to come out and replace your outdated equipment? Insane!
- Nancy (@Nancy19801106) reported
@RCNconnects I have been calling since yesterday and every time I call the automated service pushes the time of service by hours
- Smoke “Duck” (@xDuckSZN) reported
@KaleiRenay @Xfinity Can’t be as bad as @RCNconnects
- Devon McDonald (@DevonMc27160778) reported
@grandecom My internet just went down in Austin. Is there another outage here?
- 💯Craig Campbell💯 (@gallifrey) reported
@RCNconnects I am without internet since yesterday and you have told me the only option is a tech visit on Jan 12. Almost 2 weeks with no internet. The worst customer service I have ever received anywhere. I feared the worst when WOW sold out to you, but this is something else.
- Derrick E Jones (@deuceohsixx) reported
It is taking these @WaveConnects 🤡s too long to get here. 8-10 AM service window and always choose the last possible time to get to me. I have waited one week for this appointment and it is the last Friday before New Year’s and I got **** to do.
- Ken Lambert (@KenLambertmojo) reported
@RCNconnects @netflix Astound broadband has terrible customer service. Don't trust Astound broadband! Astound broadband lies!
- ✨ KEILLANI ✨✈️ MAGIC 30 LAS VEGAS (@Keillani08) reported
@WaveConnects @spaceyalien32 You haven’t done anything to help anyone really and a week out on restoration is absurd. Looking into other provider options now
- Nancy (@Nancy19801106) reported
@RCNconnects Another outage and during these days 😒😒😒😒😒 every time I call they push the hour to have it back on by 4hrs……
- Stacey Saulietis (@spaceyalien32) reported
@WaveConnects We haven't had service all day and scattered since Christmas Eve. Getting VERY frustrating.
- some guy (@some_dude68) reported
@RCNconnects Having a problem with my cable. It’s saying the DVR84C0 cannot be found. Tested internet connection and everything appears to be good there. I’m confused.
- Sal Bundy (@bundy_tad) reported
@RCNconnects Internet keeps going down in 98233Have unplugged, turned off and on, reset all devices and modem multiple times
- Auntie van Grumpy 💙🪓💛 (@1technodiva) reported
@WaveConnects drove 45 mins to your Stanwood store to avoid the 1-2pm closure and return equipment. Furious to be sitting outside your DARK store. Your employee LEFT and put a “sorry” note on the door. Now I’m left fuming for another half hour🤬 WTF
- Batter & Berries (@Batternberries) reported
@RCNconnects Internet out and no one is answering help line... down since 12:01... Happy New Year
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